Product Return Policy
Hum chahte hain ki aap apni kharidari se santusht rahen. Agar aap apne order se santusht nahi hain, to delivery ke din se 7 din ke andar return request submit kar sakte hain.
Return ke liye shartein
- Product unused, unworn aur original condition mein hona chahiye.
- Original packaging, labels, accessories aur invoice/order details saath honi chahiye.
- Product damaged, modified ya customer ke galat use ke karan kharab nahi hona chahiye.
Return request kaise submit karein
Return request ke liye humein order number, product ki details aur return ka reason bhejein. Hamari team request review karke agle steps share karegi.
Non-returnable products
Personalized products, opened hygiene-related products, perishable items aur clearance/sale items return ke liye eligible nahi ho sakte, jab tak product defective ya damaged receive na hua ho.
Damaged ya wrong product
Agar aapko damaged, defective ya galat product mila hai, to delivery ke 48 ghante ke andar humein inform karein aur product ki clear photos share karein.
Refund
Return approve hone aur product inspect hone ke baad refund original payment method par process kiya jayega. Bank ya payment provider ke processing time ke karan refund account mein reflect hone mein kuch working days lag sakte hain.
Exchange
Exchange availability product aur stock par depend karegi. Agar replacement available nahi hua, to eligible cases mein refund diya ja sakta hai.
Return shipping
COD (Cash on Delivery) order ke return par return shipping charges customer ko dene honge.
Defective, damaged ya wrong product ke case mein return shipping ka arrangement hamari policy ke anusar kiya jayega.
Contact
Return ya refund se judi madad ke liye apne order number ke saath hamari customer support team se sampark karein.
Note: Yeh policy ek general template hai. Apne business, products aur lagu kanooni requirements ke anusaar timelines, charges aur exclusions ko update karein.
